Privacy Policy

Last updated: March 2026

Khalid Juffali Automotive operates the KJuffali Automotive mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. Please read it carefully.

1. Information We Collect

1.1 Account and Contact Information

When you register or use the App, we may collect:

• Name – first and last name
• Email address – for account login and communications
• Phone number – for contact and notifications
• Username and password – for authentication
• Company or business information – such as company name and commercial registration (CR) number, where applicable
• Physical or mailing address – if you provide it in your profile or account settings

1.2 Vehicle Information

To provide vehicle and service management, we collect:

• Vehicle make, model, year
• Chassis number (VIN) and serial number
• License plate and fleet number
• Mileage and service history
• Warranty information
• Vehicle photos you or our staff upload

1.3 Appointment and Service Information

We collect information related to appointments and services, including:

• Appointment dates, times, and service types
• Service location (e.g. visit or meet) and, if provided, city or area
• Service descriptions, special instructions, and notes
• Technician and supervisor notes (including private notes used for internal service purposes)
• Photos taken during service or pre-delivery inspections (PDI)
• Checklist and completion data
• Invoice or related documents where uploaded

1.4 Device and App Usage

When you use the App, we may collect:

• Device identifiers – such as device tokens for push notifications
• Account identifiers – user ID, customer number, or similar
• Technical information necessary to provide the App (e.g. app version, platform)

We do not collect precise location (e.g. GPS). We may store general location information (e.g. city) only if you or our staff provide it in relation to a service.

1.5 Camera and Photo Library

With your permission, the App may access your device’s camera and photo library to:

• Take or select photos of vehicles
• Upload photos for service documentation or profile pictures

We only access the camera and photos when you grant permission and when you use features that require it. We do not access your photo library in the background.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and our services
• Create and manage your account and authenticate you
• Manage your vehicles and service history
• Schedule, manage, and complete appointments (including PDI and recall services)
• Send you appointment reminders, service updates, and push notifications
• Enable role-based features (e.g. customer, technician, supervisor)
• Respond to your requests and provide support
• Protect against fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms

We do not use your data for third-party advertising or for marketing unrelated to the App and our services.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in these circumstances:

• Within our organization – staff, technicians, and supervisors may see information needed to perform their roles (e.g. appointment details, vehicle and contact information).
• Service providers – we may share data with providers that help us operate the App (e.g. hosting, email, push notifications), under strict confidentiality.
• Legal requirements – we may disclose information when required by law or to protect our rights and safety.
• Business transfers – in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention and Security

We retain your information for as long as your account is active or as needed to provide the App and our services, and for as long as required by law or to resolve disputes. When you delete your account, we will delete or anonymize your personal information except where we must retain it for legal or legitimate business purposes.

We use appropriate technical and organizational measures to protect your data (including encryption in transit and access controls). No system is completely secure; we cannot guarantee absolute security.

5. Your Rights and Choices

You may:

• Access and update your account and profile information through the App
• Request deletion of your account and associated personal data (subject to legal and operational requirements)
• Revoke camera and photo library access at any time in your device settings
• Manage notifications – adjust push notification preferences in the App or device settings

To exercise your rights or ask questions about your data, contact us using the details below.

6. Children’s Privacy

The App is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

7. International Transfers

Your information may be stored and processed in countries other than your country of residence, including where our servers or service providers are located. By using the App, you consent to the transfer of your information to those countries. We take steps to ensure your data remains protected in line with this policy.

8. Third-Party Links and Services

The App may link to third-party websites or services (e.g. for support or legal documents). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version in the App and/or on this page and update the “Last updated” date. Continued use of the App after changes means you accept the updated policy. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

By using the KJuffali Automotive App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.