Privacy Policy
Last updated: September 2026
Khalid Juffali Elevators & Escalators Co. operates the KJuffali Elevators mobile application (the “App”). The App is a field-service tool used by our customers, technicians, and supervisors to manage elevator and escalator projects, maintenance contracts, and service appointments. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. Please read it carefully.
1. Information We Collect
1.1 Account and Contact Information
When an account is created for you, or when you register and await approval, we collect:
- Username and password – for authentication (passwords are stored only as a salted hash, never in readable form)
- Email address and/or phone number – at least one is required so we can identify and contact you
- Account type – individual or company
- Company name and commercial registration (CR) number – required for company accounts only
- Role – customer, technician, or supervisor, which determines what you can see and do
- Approval status – new customer registrations are reviewed by a supervisor before access is granted
- Password reset requests – if you ask for help signing in, we record the request, when it was made, and which supervisor handled it. A temporary password issued by a supervisor is stored only as a salted hash and must be replaced at your next sign-in
1.2 Project, Equipment, and Contract Information
To manage elevator and escalator servicing, we hold:
- Project details – project number, project name, start date, and the site address (city, district, street)
- Equipment details – unit number, lift ID, brand, equipment type, model, capacity, speed, and number of stops
- Contract details – agreement number, start and end dates, and warranty start date
- The link between a customer account and the projects they own
Site addresses describe the building where equipment is installed. They are business location data entered by our staff or supplied by the customer – not your device’s location.
1.3 Appointment and Service Information
We collect information generated by service visits, including:
- Appointment type (scheduled or on-demand), priority, and scheduled date
- Status, start and completion timestamps
- The technician assigned and the person who created the appointment
- Maintenance checklists and compulsory safety checks completed on site
- Appointment notes, technician notes, and supervisor review or rejection reasons
- Service and breakdown history for each unit
1.4 Photos and Signatures
With your permission, the App accesses your device’s camera and photo library so that technicians can:
- Take or select photos documenting the condition of equipment and the work performed
- Add a short caption to each photo
On completing a visit, the App may ask a customer representative to sign on the device screen to confirm the work. That signature is stored as an image attached to the appointment record and is used solely as proof of completion.
We only access the camera or photo library when you grant permission and actively use a feature that needs it. We never access them in the background.
1.5 Files You Choose to Upload
Supervisors can bulk-import projects and equipment by selecting a CSV file from the device. The App reads only the file you explicitly select through the system file picker, and only for that import. It does not browse or index other files on your device.
1.6 Device and App Information
When you use the App, we may collect:
- Push notification token – an identifier issued by Expo or Google Firebase Cloud Messaging so we can deliver appointment and contract alerts to your device
- Account identifiers – your user ID and role
- Technical information needed to operate the App, such as platform and app version, and server logs of requests made to our API
We do not collect precise or background location (GPS). We do not use advertising identifiers, and the App contains no advertising or third-party analytics or tracking software.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App and our maintenance services
- Create and manage your account and authenticate you
- Review and approve new customer registrations
- Manage projects, equipment, contracts, and service history
- Schedule, assign, carry out, and review service and on-demand appointments
- Record proof of completed work, including photos and customer signatures
- Send appointment reminders, status updates, contract expiry alerts, and other push notifications
- Enable role-based features for customers, technicians, and supervisors
- Generate service reports and documentation
- Respond to your requests and provide support
- Protect against fraud, abuse, and security issues
- Comply with legal obligations and enforce our terms
We do not use your data for advertising, for profiling, or for marketing unrelated to the App and our services.
3. How We Share Your Information
We do not sell your personal information. We share it only in these circumstances:
- Within our organization – technicians and supervisors see the information their role requires, such as appointment details, site addresses, equipment records, and customer contact details.
- Service providers – we use Amazon Web Services for hosting and data storage, and Expo and Google Firebase Cloud Messaging to deliver push notifications. They process data only on our instructions and under confidentiality obligations.
- Legal requirements – we may disclose information when required by law or to protect our rights and safety.
- Business transfers – in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention and Security
We retain your information for as long as your account is active or as needed to provide the App and our services, and for as long as required by law or to resolve disputes. Service records, including completion photos and signatures, are retained as maintenance documentation for the life of the contract and for any period required by applicable regulation.
We use appropriate technical and organizational measures to protect your data, including encryption of all traffic between the App and our servers (HTTPS), token-based authentication, role-based access controls, and restricted administrative access. No system is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You may:
- Access and update your account and profile information through the App
- Request deletion of your account and associated personal data – see Delete Your Account and Data for the steps, what is deleted, and what we must retain
- Revoke camera and photo library access at any time in your device settings
- Manage notifications – turn push notifications off in your device settings at any time
To exercise your rights or ask questions about your data, contact us using the details below.
6. Children’s Privacy
The App is a workplace tool intended for people aged 18 and over. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
7. International Transfers
Your information may be stored and processed in countries other than your country of residence, including where our servers or service providers are located. By using the App, you consent to the transfer of your information to those countries. We take steps to ensure your data remains protected in line with this policy.
8. Third-Party Links and Services
The App may open third-party services, for example a maps application when you tap a site address. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the App after changes means you accept the updated policy. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
By using the KJuffali Elevators App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. Use of the App is also governed by our Terms of Use.